Jesus + Therapy Bucket Hat

• 100% combed and ring-spun cotton (Heather colors contain polyester)

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

- USA: 3–4 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: --Check your shipping confirmation email for any mistakes in the delivery address

-Ask your local post office if they have your package

-Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@reclaimbrand.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand company who prints our shirts using Direct to Garment (DTG) printing. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@reclaimbrand.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@reclaimbrand.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

We want you to love your Reclaim Brand items as much as we do! 3/31/2023: All items are special order and final sale. There are no refunds or exchanges at this time.

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@reclaimbrand.com! Items must be unworn and unwashed. Please note: Based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..)

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@reclaimbrand.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.  

Please follow the care instructions below in order to take care of your items properly: 

-Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.